Member Service

Office Location

Moss Park Arena

info@centraltorontoskating.com

Payments

The Central Toronto Skating Club generally accepts payment by cash or cheque. However, at its discretion, the Club may require payment in full in cash.

All prices and purchase invoices are in Canadian dollars ($CDN). All club programs and services offered by the Central Toronto Skating Club are delivered in Toronto, Ontario, Canada and as such are subject to applicable Ontario and Federal taxes.

Once registered, a skater may change his or her schedule once per season subject to space availability on the session. Any changes to a skater’s category (ex. moving up from CanSkate to StarSkate) must be approved by the Club Skating Director and is subject to a prorata fee increase.

Refunds

Refunds and credits will be determined at the discretion of the Club. All requests for refunds must be in writing, addressed to the Board of Directors. The Club’s general policy is that refunds and credits are NOT permitted after the first day of skating except for medical reasons accompanied by a Medical Certificate.

All Skate Canada fees are final and are NOT subject to refund or credit. No refunds or credits are provided for missed sessions. Make-up ice for hours missed on a skater’s scheduled day will NOT be granted.

The Club is NOT obligated to refund registration fees for unforeseen ice closures due to special events/circumstances, or equipment/mechanical breakdown beyond our control. The Club will make every effort to make up for cancelled sessions.

Withdrawal due to non-medical or non-injury reasons BEFORE first day of skating: 

Skaters who wish to withdraw from skating for any non-injury related reason may receive a refund provided they withdraw before the start of the first skating session. These cases will be charged a $25 administrative fee. No refunds will generally be provided for non-injury related reasons after the season has begun.

Withdrawal from all CTSC skating session due to injury/medical reasons:

Skaters who are unable to skate due to an injury or medical reason may be given a credit towards a future season. The Club may request an official Doctor’s Certificate from the skater requesting the credit. The credit may be pro-rated depending on how much of the season the skater has completed.  No administrative fee will be charged.

NOTE: 

If a refund is granted, a cheque will be issued regardless of method of payment and mailed to the skater.

If a credit is granted, the skater will receive official notice via email from the Club. It is the skater’s responsibility to provide proof that they have been given a credit from the Club when they register for a future season. For example, the skater should bring a copy of the email from the Club confirming the credit was granted with them to registration.  Credit will not be provided without such proof.